Terms of Sale

beauty of rwanda – Customer Terms and Conditions

Beauty of Rwanda brings customers beautiful jewellery and homewares made by women and girls in Rwanda.

Promo codes

We may give you a promo code that you can use to reduce the price of specified products. All codes must be applied at checkout, as they cannot be applied retrospectively.

Each promo code will come with its own terms (e.g. minimum spend or product specific etc), which will be made clear at the time it’s issued to you. Full details will also be available in our Terms And Conditions.

If you’re given a unique promo code that is created specifically for your use, it cannot be shared or transferred to other customers, or posted in a public forum. We reserve the right to cancel and/or suspend any promo codes that we feel are being misused. Additionally any promotions and discounts applied against our terms and conditions will be removed from the order and charged back to your payment method.

1. Background to these Terms and Conditions

1.1 Legally binding. Please review these Terms and Conditions carefully and make sure that You understand them before using the Website and/or making an Order. These Terms and Conditions constitute a legally binding agreement between:

(a) in the context of Your use of this Website, You and Beauty of Rwanda; and

(b) in the context of the Contract for Your purchase of Products, You and the relevant Retailer who is the seller of those Products. As described more fully below (see Sections 4.2 and 4.3) we conclude this Contract on the relevant Retailer’s behalf acting as their agent.

1.2 Acceptance. By accessing this Website or purchasing any Products, You agree to be bound by these Terms and Conditions (including as such are incorporated in the Contract, where applicable). If You do not accept these Terms and Conditions, You cannot use the Website nor purchase any Products and You should cease using the Website immediately.

1.3 Consumers only. The Products and other services offered via this Website are for consumers only – they are only to be used for non-commercial, non-business, private purposes by consumers. By accepting these Terms and Conditions You promise to Us that You are a consumer and not acting in the course of a business.

1.4 Termination. Beauty of Rwanda may change or discontinue the availability of the Website and at any time without prior notice.

2. Definitions

When We use certain capitalised words in these Terms and Conditions, they have the specific meaning outlined either in this Section 2 or in the sentence where that term is defined. You will be able to spot definitions by looking out for terms that look like this: (“Defined Term”).

2.1 “Account” means Your account for Beauty of Rwanda, which is created when You register with Beauty of Rwanda by completing the registration process on the Website.

2.2 “Contract” means the contract for the sale and purchase of the Products between You and the relevant Retailer (as identified on a Product’s listing and Your Order confirmation email), which incorporates these Terms and Conditions.

2.3 “Listings” means a summary on the Website of Products containing, without limitation, an image of the Product, a description of the Product and a statement of the then current price of the Product.

2.4 “Order” means Your order for the purchase of Product(s) from a Retailer that You place via the Website. All derivatives of the word “Order” (such as “Ordered”) should be understood in the context outlined in this definition.

2.5 “Products” means the Retailer’s goods, which it offers for sale via the Website from time to time.

2.6 “Terms and Conditions” means the terms and conditions set out on this page, together with the Beauty of Rwanda policies explicitly referenced herein (e.g., Beauty of Rwanda Returns Policy).

2.7 “Website” means www.beautyofrwanda.com (including its subdomains) and any other associated applications or website owned and/or operated by Beauty of Rwanda from time to time.

2.8 “You” and “Your” means an end-user of the Website.

3. Information about Beauty of Rwanda and Our contact details

3.1 Who We are. “Beauty of Rwanda” is a company incorporated and registered in England and Wales with company number 9317468. In these Terms and Conditions, “We”, “Our” and “Us” are all references to Beauty of Rwanda – however, in the context of the Contract, You should read these terms as references to the relevant Retailer from whom you Ordered the Products (for more detail see Section 4 and specifically Section 4.5)

3.2 How to contact us. You can contact Beauty of Rwanda by writing to: enquiries@beautyofrwanda.com

3.3 How We may contact You. If We have to contact You We may do so by email to the address You provided when You went through the checkout process on the Website or that is registered on Your Account from time to time.

4. How does Beauty of Rwanda work?

4.1 Ordering via the Website. We operate the Website as an electronic marketing platform. Products are made available by us to by:

(a) have the Product(s) delivered to the address You specify.

4.2 Your Contract is with us.

4.3 When is the Contract formed? The Contract is formed when you purchase any relevant Products in stock and we send you an Order confirmation email to that effect. We will send You that Order confirmation email to the email address associated with Your Account or, if You check-out as a ‘guest’, to the email address You entered during the checkout process).

4.4 Incorporation of these Terms and Conditions. As noted above, in the context of any purchase of Products, Your Contract with us, and is governed and conditioned by, these Terms and Conditions.

4.5 Products may vary from their pictures. Beauty of Rwanda aims to use the Listings to give You the information You need to know the essential characteristics of the Products. Although We try to make sure they are as faithful as possible to the real thing, any images shown in the Listings are for illustrative purposes only – given the digital method of presentation it is possible that Your perception may not exactly match the relevant Product itself.

4.6 Compliance with UK Laws. In Our agreements with them, We require Retailers to ensure the Products they make available comply with applicable UK laws and regulations.

5. Payment

5.1 You authorise Us to charge Your payment card account. By submitting an Order and providing Us Your payment card details at checkout, You authorise Beauty of Rwanda (acting by its payment processor) to charge the relevant account to take payment for Your Order. Beauty of Rwanda will be responsible for any losses you may suffer if the payment method You use to pay for an Order does not have sufficient funds to cover all costs of that Order.

6. Delivery

6.1 Prices in Listing exclude delivery charges. The prices shown on Listings for Products do not include delivery charges. Where You choose to have the Products delivered to You, the relevant delivery charges will be displayed to You during the checkout process.

6.2 Delivery estimates not binding. Where You choose to have them delivered, the Products You Order will be delivered by Retailers using a third party courier service. Please note that any estimated delivery dates displayed on the Website, or in any confirmation email or webpage, are simply estimates – they do not represent a guarantee that the Products will arrive by that delivery estimate. Furthermore, where parcels are held by customs clearance agencies, there may be significant delays to delivery. Unfortunately, these delays are beyond our control and we cannot accept responsibility for them. If You do not receive a delivery in time, You may cancel Your Order in accordance with the cancellation policy detailed below, as well as the practices described in Our Returns Policy.


7.1 Returns Policy. Our Returns Policy details how and when You can return any Products You have Ordered and is incorporated into these Terms and Conditions by reference. We have set out Our policy on returns in this separate page to ensure that all necessary information is presented on a standalone page, in a clear and accessible form – however, the contents of this page do not affect any rights You may have at law (the key ones of which are outlined in Section 9).

7.2 No commercial use. Orders which are used for commercial purposes and subsequently returned (e.g. for use as props for photography) are actively monitored. Beauty of Rwanda reserves the right to refuse to serve any person suspected of undertaking this activity for future orders. If You require Products for commercial purposes, please get in touch at enquiries@beautyofrwanda.com for more information.

8. Accounts

8.1 Account creation. Although You can go through the order process as a guest, You may choose to register for an Account. In which case You will have to provide certain information about Yourself as prompted during the account registration process on the Website.

8.2 Accurate and up-to-date information. If You do create an Account, all the registration information You submit should be truthful and accurate. If for any reason any information You submit is or becomes untruthful, inaccurate and/or incomplete, You should update that information to maintain its accuracy.

8.3 What to do if You want to delete Your Account. You can delete Your Account at any time, for any reason, by following the Account deletion instructions within the Privacy Policy on the Website.

8.4 You are responsible for Your Account. You are responsible for maintaining the confidentiality of Your Account log-in information (including, for example, Your password). Accordingly, You are responsible for all activities that occur under Your Account.

8.5 Unauthorised use of Your Account. You should notify Us immediately if You suspect or become aware of any unauthorised use of Your Account or any other breach of its security.

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